Refund Policy

1. Overview of Refund Policy

At CPaaS Technologies (operated by M/S CPaas Technologies), we strive to provide reliable carrier-grade communication services. This policy outlines conditions under which refunds or billing adjustments may be issued.

2. Prepaid Messaging Wallet Credits

Prepaid credits purchased for Bulk SMS, WhatsApp Business API, RCS, or Voice OBD remain valid in your account wallet according to your plan agreement. Unused credits are non-refundable once activated, but never expire during an active account term.

3. Gateway Failure Adjustments

If messages fail to deliver due to technical failure in CPaaS Technologies core routing servers (verified via delivery logs), the affected credits will be automatically replenished to your account balance within 2 business days.

4. Software & Development Services

Custom software engineering, CRM integration milestones, and digital marketing retainer fees are billed based on agreed milestone schedules. Milestones approved by the client are non-refundable.

5. Requesting a Refund Review

To request a billing review or refund assessment, email support@cpaastechnologies.com with your Account ID and transaction reference number. Our finance team processes valid claims within 7 business days.

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