At CPaaS Technologies, we strive to provide reliable, scalable, and high-performance communication services including WhatsApp Business API, RCS Business Messaging, Bulk SMS, Voice OBD/IVR, Email Marketing, and API Integration.
Please read this Refund Policy carefully before purchasing services, recharging your account balance, or integrating with our platform. By making a payment or using our services, you agree to the terms outlined in this policy.
1. Non-Refundable Account Recharges & Payments
All payments made to CPaaS Technologies—including account balance recharges, platform subscription fees, setup charges, custom API development fees, and pre-paid message credits—are strictly non-refundable once processed.
- Once an account recharge or payment is completed, the funds cannot be refunded, withdrawn, or transferred back to your bank account, credit card, or payment gateway wallet.
- Unused account balances and credits do not expire and will remain available in your account for future service usage.
2. Meta, RCS, and Telecom Operator Charges
CPaaS Technologies acts as an aggregator and facilitator connecting businesses directly with third-party service infrastructure, including Meta (WhatsApp), Google/Android RCS, and Telecom Network Operators.
- Meta (WhatsApp Business API) Charges: Conversation fees, template charges, and utility/marketing messaging rates imposed by Meta are non-refundable once billed or deducted.
- RCS & Operator Charges: Messaging costs, DLT scrub fees, carrier network charges, and per-SMS fees paid or routed to telecom operators are strictly non-refundable.
- Fees incurred for sent or attempted messages—regardless of recipient delivery status, user blocklists, or incorrect numbers—are non-refundable as third-party operators bill upon message submission.
3. Chargebacks and Payment Disputes
Initiating an unauthorized chargeback or payment dispute with your bank, credit card issuer, or payment gateway without contacting CPaaS Technologies first will result in immediate suspension or termination of your account and API access. Any remaining balance will be forfeited.
4. Account Suspension or Violations
If an account is suspended or terminated due to a violation of our Terms of Service, anti-spam policies, Meta messaging guidelines, or regulatory compliance rules (such as DLT violations), no refund will be issued for any remaining credit balance or fees paid.
5. Contact Us
If you have questions or concerns regarding a transaction error, duplicate payment, or billing issue, please contact our support team immediately so we can assist you:
