Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using the communication services provided by M/S CPaas Technologies (CPaaS Technologies), you agree to be bound by these Terms and Conditions.

2. Mandatory TRAI DLT Regulatory Compliance

All clients transmitting SMS or voice communications within India must be duly registered on a licensed telecom Distributed Ledger Technology (DLT) platform as a Principal Entity (PE). Sending unsolicited commercial communications, unapproved SMS templates, or spoofed headers is strictly prohibited and constitutes grounds for immediate termination.

3. Acceptable Use & Anti-Spam Policy

You agree not to use CPaaS Technologies services to transmit: (a) fraudulent financial phishing or lottery schemes, (b) abusive, defamatory, or obscene content, (c) content violating intellectual property rights, or (d) unsolicited promotional spam to numbers registered on the National Do Not Disturb (DND) registry outside the 9:00 AM – 9:00 PM IST window.

4. Service Availability & SLA Commitments

CPaaS Technologies targets a 99.95% API gateway uptime. Planned maintenance windows will be communicated in advance. Uptime calculations exclude scheduled maintenance and carrier-level telecom operator network outages beyond our reasonable control.

5. Governing Law & Jurisdiction

These terms are governed by the laws of the Republic of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Uttar Pradesh / Delhi NCR.

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